The novel coronavirus (COVID-19) and its impact on individuals, families, and businesses is real and significant. We respect the unique and essential role that Chef plays in the day-to-day operations of many businesses. During these extraordinary times, we want to share how we are prepared to continue to provide service to you in the coming weeks and months.
Steps we’ve taken
To ensure the COVID-19 crisis will not impact Chef’s platform or services, here are the company-wide measures we’ve taken:
- Remote work: Chef has long been a remote-first organization and we have asked all employees to work from home until at least April 24th. Our systems and employees are all well prepared for remote work.
- Following official guidelines: Each of our worldwide offices is strictly adhering to all guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO).
- Redundant service coverage in the most critical places: All of our customers who work with our Customer Success team have two people assigned to them, as well as detailed systems of record to ensure knowledge transfer. All customers who use our Support services can feel confident that we are prepared to continue to meet our historical standard of service because we have additional internal capacity at the ready to support customers if needed.
- Travel restrictions: To take every precaution and contribute to slowing the spread of COVID-19, we have restricted nearly all travel until at least April 24th. If there is an essential on-site presence from Chef needed at your business, please let your Customer Success Manager know. Those requests will be evaluated on a case-by-case basis.
We miss you
With all of the industry events being canceled or moved online (including ChefConf), we’re missing all of the in-person interactions that we normally get with our beloved community. The DevRel team is working on a number of ways to connect with y’all (can you say, Netflix Party?), and we will be talking about them as soon as we get things lined up.
In the meantime, join us weekly for our Twitch stream, or come say “Hi” in our slack. Most importantly, we want to thank you for your continued trust and partnership. As always, please don’t hesitate to reach out me or your Customer Success Manager with any questions.