Comprehensive Services Offering Accelerates Customer Deployment, Streamlining Path to Productive Use; Industry Veteran Paul Edelhertz Joins Opscode as Vice President of Services
SEATTLE – August 7, 2012 – Opscode®, the leader in cloud infrastructure
automation, today announced its new services practice, featuring a wide range of
enterprise-class service offerings – from infrastructure assessment to on-site
consulting to training and support – enabling organizations of all sizes to
quickly achieve productive use of Opscode Chef.
Opscode today also announced that software and services industry veteran Paul
Edelhertz has joined Opscode as Vice President of Services, reporting directly
to Opscode’s CEO Mitch Hill. Edelhertz brings more than 20 years of experience
in high-technology services and consulting to Opscode, having previously served
as CEO of customer relationship management consultancy Zamba Solutions. Earlier
in his career, Edelhertz spent 12 years at global consulting firm Accenture,
where he served as a senior executive responsible for directing and managing
process improvement and IT planning projects for clients throughout the US,
Europe and South America.
“The nearly limitless access to compute resources made possible by scale-out
computing is driving rapid adoption of Opscode Chef,” said Paul Edelhertz. “To
best meet this demand, we’ve assembled a world-class team of infrastructure
experts with years of experience in building, managing and automating scale-out
compute environments. I’m excited to lead such a talented team in helping our
customers quickly achieve productive use of Chef.”
Enterprise Services Practice
Opscode’s new services practice provides Chef customers with a diverse
collection of support and services to accelerate return on investment and
improve business agility. These services include:
Infrastructure Assessment: To tailor the best solution for a customer’s
infrastructure, Opscode’s experienced services team will create an
easy-to-follow, comprehensive set of recommendations unique to each
environment that defines the most efficient route to deployment. From
initial information gathering to final documentation, Opscode will work
closely with organizations’ primary stakeholders to develop a step-by-step
Automation Project Plan that enables rapid goal achievement.
Onsite Consulting: Opscode’s services practice offers extensive onsite
consulting designed to help customers rapidly deploy and begin using Chef.
Leveraging years of deep expertise in developing best practices for
infrastructure automation in a wide range of customer environments,
Opscode’s services team will work with users from initial set-up to guided
demonstration and training to ensure customer success at any scale.
Training and Skill Development: Opscode provides training and skill
development customized to each user’s infrastructure, empowering customers
to maximize return on investment in Opscode Chef. With training courses
designed to rapidly develop the skills necessary to effectively use Chef,
Opscode’s services practice enables customers to quickly move from initial
deployment to full productive use.
Ongoing Support: Extending Opscode’s services practice is 24x7x365 access to
dedicated Opscode support resources, enabling customers to efficiently
achieve deployment goals and execute automation projects. In addition, the
vibrant Chef Community offers more than 500-plus pre-built cookbooks for a
wide range of automation tasks, as well as extensive documentation providing
an in-depth knowledge base for maximizing the value of Chef.